Privacy Policy

At Reclips AI, we take your privacy seriously. This Privacy Policy describes how Reclips AI (“Reclips AI,” “we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you use our AI-powered video generation platform and services (the “Service”).

By using our Service, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you consent to our collection, use, and disclosure of your information as described herein.

This Privacy Policy is part of and should be read together with our Terms of Service.

Information We Collect

Personal Information

Account and Profile Information

• Name, email address, username, and password
• Profile picture and preferences
• Company name and professional title (if provided)
• Billing and payment information
• Phone number (if provided)

Usage and Analytics Data

• How you interact with our Service
• Features used and frequency of use
• Time spent on different pages or features
• Click patterns and navigation paths
• Error logs and performance data

Device and Technical Information

• IP address and general location information
• Device type, operating system, and browser information
• Screen resolution and device specifications
• Unique device identifiers
• Network and connection information

Communication Data

• Messages you send us through support channels
• Survey responses and feedback
• Communications related to your account

Payment Information

• Credit card details and billing information (processed securely through third-party payment processors)
• Transaction history and purchase records

Content and Media Data

• Videos, images, audio, and text you upload or create
• Prompts and instructions you provide to our AI
• Generated content and outputs
• Metadata associated with your content
• Voice data and facial characteristics (when using AI features that require them)

Automatically Collected Information

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to remember your preferences and settings, authenticate your account, analyze usage patterns, provide personalized experiences, and measure the effectiveness of our communications.

Log Data

Our servers automatically record information when you use our Service, including access times and dates, pages viewed, referrer URLs, browser type, and language settings.

Information from Third Parties

We may receive information about you from social media platforms (when you connect accounts), payment processors, analytics providers, and customer referrals.

How We Use Your Information

Service Delivery and Operations

• Provide and maintain our Service: Account management, authentication, and core functionality
• Process transactions: Handle payments, subscriptions, and billing
• Personalize your experience: Remember preferences and customize content
• Generate AI content: Process your inputs to create videos and other media
• Provide customer support: Respond to inquiries and resolve issues

AI Model Training and Improvement

• Train our AI models using your content and interactions
• Analyze usage patterns to optimize performance and features
• Research and create new AI capabilities
• Monitor and improve the accuracy of our AI outputs

We use your content and usage data to train and improve our AI models. If you prefer not to have your content used for training purposes, please contact us at [email protected]

Communication and Marketing

• Send account-related notifications and updates
• Share news, features, and promotional content (with your consent)
• Gather feedback to improve our Service

Legal and Security

• Comply with legal obligations and respond to legal requests
• Detect and prevent fraud, abuse, and security threats
• Handle disputes and enforce our agreements

How We Share Your Information

Service Providers

We share information with trusted third-party providers including cloud hosting providers, payment processors (e.g., Stripe), analytics services (e.g., Google Analytics), customer support tools, and security services.

AI Training Partners

We may share anonymized and aggregated data with AI research partners to advance the field of artificial intelligence, but such data will not identify you personally.

Legal Requirements

We may disclose your information when required by law, to comply with legal process, enforce our Terms, protect rights and safety, or detect fraud.

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Retention

• Account information: Retained while your account is active and for 12 months after deletion
• Generated content: Stored according to your subscription plan and account settings
• Payment data: Retained as required for accounting and legal purposes (typically 7 years)
• Usage analytics: May be retained indefinitely in aggregated, anonymized form
• AI training data: May be retained indefinitely to improve our models (anonymized)

You can request deletion of your personal information at any time, subject to legal and operational requirements.

Data Security

Technical Safeguards

• All data transmitted to and from our Service is encrypted using SSL/TLS
• Data is encrypted at rest using industry-standard encryption
• Strict authentication and authorization protocols
• Firewalls, intrusion detection, and monitoring systems

Operational Security

• Regular privacy and security training for all staff
• Personal information access restricted to authorized personnel only
• Periodic security assessments and vulnerability testing
• Established procedures for detecting and responding to security events

While we implement strong security measures, no system is completely secure. We will notify you of any significant data breaches as required by law.

Your Privacy Rights

Account Management

• Access your information: View and download your personal data
• Update your information: Modify your account and profile details
• Delete your account: Remove your account and associated data

Data Rights (Subject to Applicable Law)

• Right to access: Request copies of your personal information
• Right to rectification: Correct inaccurate information
• Right to erasure: Request deletion of your personal information
• Right to portability: Receive your data in a machine-readable format
• Right to restrict processing: Limit how we use your information
• Right to object: Opt out of certain processing activities

International Data Transfers

Our Service operates globally, and your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your jurisdiction.

Children’s Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 16, we will delete it promptly. If you are a parent or guardian, please contact us at [email protected]

State-Specific Privacy Rights

California Residents (CCPA/CPRA)

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to correct inaccurate personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination regardless of privacy choices

Note: We do not sell personal information and have not done so in the past 12 months.

Residents of Colorado, Connecticut, Utah, and Virginia may have similar rights under their respective state privacy laws. Contact us to learn more about your specific rights.

Cookies and Tracking

Essential Cookies: Required for basic functionality — authentication, security, and performance.

Analytics Cookies: Help us understand how you use our Service — usage statistics, performance monitoring, and error tracking.

Preference Cookies: Remember your choices — language, region, interface customization.

Marketing Cookies: Support marketing — conversion tracking, personalized content, campaign effectiveness.

You can control cookies through browser settings and industry-provided opt-out tools. Note that disabling cookies may affect Service functionality.

Third-Party Services

Our Service integrates with various third-party platforms including Stripe and PayPal (payments), Google Analytics (analytics), AWS and Google Cloud Platform (cloud services), Google, Instagram, Twitter, and TikTok (social media), and Customer.io (customer support). We encourage you to review the privacy policies of these third parties.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website, notify you via email, and provide notice through our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]

This Privacy Policy was last updated on March 25, 2026.